The school has a Complaints Policy that can be accessed via the schools website. If parents would like to make a formal complaint they should follow procedures set out within the school’s Complaints Policy.

The following is a short overview of the complaints procedure. The full complaints policy document can be found here.

Stage 1

Parent seeks to resolve the concern with the Class Teacher.

Resolved?

Yes – No further action.
No – Parent seeks to resolve the concern with the Head Teacher.

Resolved?

Yes – No further action.
No – Parent puts the complaint in writing to the Head Teacher.

Stage 2

Head Teacher investigates and responds to the parent.

Resolved?

Yes – No further action.
No – Parent writes to the Chair of Governors. Chair of Governors investigates and responds to the parent.

Resolved?

Yes – No further action.
No –  move to stage 3

Stage 3

Formal Hearing by the governing body’s Complaints committee